Question 1

How long does switching business energy take?

Accepted Answer

Most business energy switches complete within two to four weeks of signing. Your new supply usually starts on your current contract end date, so there is no overlap and no gap.

Question 2

Will my energy supply be interrupted when I switch?

Accepted Answer

No. Switching supplier is a change of billing arrangement, not a change of physical supply. The same cables and pipes deliver your gas and electricity, so there is no interruption at any point.

Question 3

Can I switch business energy mid-contract?

Accepted Answer

Usually not without a charge. Most business energy contracts run for a fixed term and cannot be exited early without a fee. However, you can agree a new contract in advance to start when your current one ends — many suppliers let you lock in rates up to 12 months ahead.

Question 4

Do I need to give my supplier a termination notice?

Accepted Answer

Microbusinesses no longer need to serve a termination notice to switch, following Ofgem’s Microbusiness Strategic Review. Larger businesses may still have notice requirements in their contract terms, so check your agreement or ask us to check it for you.

Question 5

What are deemed and out-of-contract rates?

Accepted Answer

If a fixed contract ends without a replacement agreed, your supplier moves you onto deemed or out-of-contract rates. These are typically a supplier’s most expensive rates, and there is no price cap on business energy to limit them. Look for "deemed", "variable", "rollover" or "out of contract" on your bill.

Question 6

What information do I need to get a business energy quote?

Accepted Answer

Your business postcode, approximate monthly or annual consumption, and your contract end date if you know it. The quickest route is to upload a recent bill — it contains your meter numbers, unit rates and contract dates, which lets us benchmark accurately rather than estimate.

Question 7

How do energy brokers get paid?

Accepted Answer

Brokers are paid a commission by the supplier, usually as an uplift added to the unit rate. We tell you the amount of that commission in writing before you sign, so you can see exactly what the service costs.

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