Question 1

How long does switching business broadband take?

Accepted Answer

A switch between providers on the same network typically takes two to four weeks. Installing a new line, or a leased line, takes longer — often 30 to 90 working days, depending on whether civil works are needed at your premises.

Question 2

Will my internet be down during the switch?

Accepted Answer

A like-for-like switch on the same infrastructure is usually completed with minimal or no downtime. Where new infrastructure is being installed, the existing service can normally run until the new one is live so there is no gap.

Question 3

What is the difference between business broadband and a leased line?

Accepted Answer

Standard business broadband is a shared connection with asymmetric speeds — downloads faster than uploads — and best-efforts support. A leased line is a dedicated, uncontended connection with symmetric speeds and a contractual service level agreement including guaranteed fix times. Leased lines cost more but suit businesses that cannot tolerate downtime.

Question 4

Can I keep my existing phone number?

Accepted Answer

In most cases yes — numbers can usually be ported to a new provider, and porting is normally arranged alongside the broadband switch. Timings vary between providers.

Question 5

What speed does my business actually need?

Accepted Answer

It depends on how many people are online at once and what they do. Email, web and card payments need far less than video conferencing, cloud backups or hosting your own systems. Upload speed usually matters more than businesses expect, particularly for video calls and cloud file sync.

Question 6

How long are business broadband contracts?

Accepted Answer

Most business broadband contracts run for 12 to 36 months, and leased lines are commonly 36 to 60 months. Longer terms usually mean lower monthly costs. We tell you the term alongside the price so you can weigh the trade-off.

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Quick Answers

How long does switching take?

Will my internet be interrupted?

Can I keep my phone number?

What speeds do I need?

Is there a contract?

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